Jul 05
Mortgage brokers should take a “rigorous and industry respected” qualification in treating customers fairly after it emerged two firms had been fined and another handed a public censure by the FSA for management failings.
The ifs School of Finance says the reprimands underline the importance of TCF and points out courses like its Certificate in Regulated Customer Care (CeRCC) can help ensure firms avoid falling foul of the regulator in the future.
Yorkshire-based Lawrence Scoffield Mortgages Ltd (LMSL) and West Midlands firm Council Homebuyers Ltd (CHL) each received Ј10,500 fines, while Manchester-based Mortgage Network Solutions (MNS) was also singled out, for a catalogue of management failings, the FSA announced today.
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